20% DISCOUNT on orders over $100 at the checkout

Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

Gift cards
Patterns, books and printed material
Sale items or special offers
Downloadable software products

If you are not satisfied with your order or if the yarn color is not what you expected from the color samples on
your monitor, you could return the products within 14 days of delivery, for refund or exchange, we will gladly provide you a full refund including the original cost of delivery but we will not refund return shipping and handling costs.

You may return for exchange only new and unused yarns in resalable condition within 90 days of delivery.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Please let us know info@pitangayarns.com about any issues you have with you order.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pitangayarns.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, you should mail your product to: 2327 Gladacres Lane, Oakville, ON L6M 0G4

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

If you have any questions regarding our Refund Policy or just want to send some comments please write us; info@pitangayarns.com.