Orders & Returns
Pitanga Yarns is 100% Canadian eCommerce online store.
Our prices are shown in Canadian dollars, U.S.dollars, Euros and many other currencies for our customers convenience. Our final bill at checkout will be processed in Canadian dollars which is calculated based on the daily exchange rates.
Orders on our website are easy to create and secured. Registered customers information is never shared, sold or copied with anyone else ever.
Pitanga Yarns charges Canadian sales tax, for Canada shipped orders. We do not charge taxes on products being shipped internationally. The Website automatically calculates the appropriate Canadian taxes based on the location where the product is being shipped.
You may see differences between real colors of products and colors displayed on your screen. Screens have different qualities and settings and may distort or modify the color.
If you are not satisfied with your order or if the yarn color is not what you expected from the color samples on your screen, you could return the products within 14 days of delivery, for refund or exchange, we will gladly provide you a full refund including the original cost of delivery but we will not refund return shipping and handling costs.
You may return for exchange only new and unused yarns in resalable condition within 90 days of delivery.
Please see our Refund Policy for more information.
Please let us know firstname.lastname@example.org about any issues you have with you order.