We know how intense your yarn and knitting projects are. The moment you place your yarn, accessories , patterns or needles orders through our secured website a Pitanga Yarns customer service specialist from our dedicated yarn sales team works immediately to ensure your order is shipped as soon as possible .Pitanga Yarns loves their customers and we want you to know that when you place an order with us we ensure it get's to you as fast as possible.
Every Day our team hands all of your parcels to the Canada Post who then deliver it directly to our customers by land or air . Once you place your order with us, we will try our hardest to ensure it goes out next business day. Saturdays, Sundays and Canadian Holidays we are close. The moment your package ships you will receive an e-mail confirming that your order has been shipped.
To report any issues please contact our customer service team and we will be happy to help!
Our Hours: Monday to Friday - 9 am - 5 pm EST - We are Closed on Saturday and Sunday.
Pitanga Yarns Rates :
CANADIAN SHIPPING RATES
Canada Post - up to 7 business days to most areas.
Selected needles - non trackable package $2.00
Trackable Package - $13
For All Canadian orders, we add HST/GST/PST as applicable..
We offer free porch pickup from Oakville ON
USA SHIPPING RATES
Canada Post - 4-7 business days between major centres.
Trackable Package - $13
* All shipping prices are in Canadian dollars, final charge on credit cards will be in Canadian dollars.
All Pitanga Yarns shipping calculations are based on the value of the products shipped and not on the total of the order . Shipping costs calculated for each order at the time was done.
All Intentional shipping prices calculated during the check out process or you could estimate shipping price on Shopping Cart page before checkout.. The calculation is based upon weight of products, destination and the method of shipping selected. We provide international shipping services by Canada Post .
FOR ALL ORDERS SHIPPED OUTSIDE OF CANADA (INTERNATIONAL SHIPPING INCLUDING U.S): Pitanga Yarns is never responsible for any tariffs, taxes, duties, or other charges incurred at the destination country.
International shipping service and delivery time (not US):
- Delivery Time - 10-75 days.
Most orders are shipped the day after the order is received. If we do not have some of the items in your order we expect goods are due within 2 business days. If we expect some of your order to take more than two days to obtain, we will notify you by e-mail immediately, we could ship what we can immediately and back-order the rest. A back-order means that we will ship the balance as soon as we receive the goods. We pay the shipping charges on back-orders but if you add additional products to back-orders, then a shipping charge applies.